From last night, I was bitterly complaining.
First, all my requests that must have been forwarded to the Property have not been responded to. Those include but not limited to my request for clothing, a blanket, the rules, procedure and restrictions of bringing in a TV, taking out the SIM card from my mobile held in the Property, a mobile phone which a visitor must have submitted to the Property to be handed over to me etc.
Second, the detention centre's computer settings are discriminatory. There is no input method of my native language installed in the computers resulting in me being unable to use an online bilingual dictionary whereas others from the Western language speaking backgrounds can use an online bilingual dictionary. The lack of my language input method also restricts my communication to my friends who do not read and write English by email. I found in Serco's booklet entitled 'Information Guide for People in Detention' a statement:' You will be able to communicate freely with family, friends ... by telephone, fax and email' (on page 4). UnlessSerco specifies that my right to communicate freely means a right to communicate freely only with an English speaking person, I should be able to use the input method of my native language.
The booklet also explains on page 13, when a visitor gives a gift to a detainee, it will be handed in for security screening at the visitor reception area and then placed in a sealed bag which then is to be transferred to a detainee within four hours of the visit. I have not received a mobile which was submitted to the Property yesterday!
Oh, yes. I filled in complaint forms relying not only on the Serco's booklet but also the Racial Discrimination Act of the Commonwealth.
The result? Two things.
One. Shortly after my complaint forms had been submitted, I got the mobile phone which my refugee advocate friend had arranged to be delivered to me as a gift. Lovely!
Two. I got a roommate notwithstanding that there were two rooms that had a vacant bed. Of course, I filled in another complaint form. The poor student who overstayed her visa was used as a tool of reprisal. My room has one locker broken so she does not have a lockable locker. She should have been placed in another room where the appropriate facilities are available.
One day, I may be sent off to Melbourne where others told me the worst place onshore.
First, all my requests that must have been forwarded to the Property have not been responded to. Those include but not limited to my request for clothing, a blanket, the rules, procedure and restrictions of bringing in a TV, taking out the SIM card from my mobile held in the Property, a mobile phone which a visitor must have submitted to the Property to be handed over to me etc.
Second, the detention centre's computer settings are discriminatory. There is no input method of my native language installed in the computers resulting in me being unable to use an online bilingual dictionary whereas others from the Western language speaking backgrounds can use an online bilingual dictionary. The lack of my language input method also restricts my communication to my friends who do not read and write English by email. I found in Serco's booklet entitled 'Information Guide for People in Detention' a statement:' You will be able to communicate freely with family, friends ... by telephone, fax and email' (on page 4). UnlessSerco specifies that my right to communicate freely means a right to communicate freely only with an English speaking person, I should be able to use the input method of my native language.
The booklet also explains on page 13, when a visitor gives a gift to a detainee, it will be handed in for security screening at the visitor reception area and then placed in a sealed bag which then is to be transferred to a detainee within four hours of the visit. I have not received a mobile which was submitted to the Property yesterday!
Oh, yes. I filled in complaint forms relying not only on the Serco's booklet but also the Racial Discrimination Act of the Commonwealth.
The result? Two things.
One. Shortly after my complaint forms had been submitted, I got the mobile phone which my refugee advocate friend had arranged to be delivered to me as a gift. Lovely!
Two. I got a roommate notwithstanding that there were two rooms that had a vacant bed. Of course, I filled in another complaint form. The poor student who overstayed her visa was used as a tool of reprisal. My room has one locker broken so she does not have a lockable locker. She should have been placed in another room where the appropriate facilities are available.
One day, I may be sent off to Melbourne where others told me the worst place onshore.